Privacy Policy — bdbdee

When you register for an account, interact with the bdbdee platform, or contact our support team, we collect personal information in several categories. The scope of data collected depends on which services you access and how you interact with the site.

Registration and Identity Data: When you create a bdbdee account, we collect your full name, date of birth, email address, phone number, and a chosen username. During the identity verification (KYC) process, we additionally collect a copy of a government-issued identity document such as your National Identity Card (NID) or passport, and may request a selfie or proof-of-address document.

Financial and Transaction Data: We collect records of all deposits, withdrawals, and bonus transactions associated with your bdbdee account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay), transaction amounts in BDT, timestamps, and transaction reference identifiers provided by the payment gateway. We do not store full mobile banking PINs, full card numbers, or CVV codes.

Technical and Device Data: When you access bdbdee through any device, we automatically collect your IP address, device type, operating system, browser version, screen resolution, and session identifiers. This data is used for fraud detection, security monitoring, and platform optimisation.

Behavioural and Gaming Data: We record your wagering history, game session data, bet amounts, outcomes, bonus claims, and login timestamps. This data supports responsible gaming monitoring, fraud prevention, and the personalisation of your experience on bdbdee.

Communications Data: If you contact bdbdee's support team by email or live chat, we retain records of those communications, including the content of messages and the date and time of contact. This allows us to handle your queries effectively and maintain a consistent service record.

bdbdee processes personal data only for specified, legitimate purposes. The following table summarises the primary purposes for which your data is used and the corresponding legal basis for that processing.

bdbdee does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated tools are used to flag potentially suspicious activity, a member of our compliance team reviews the flagged case before any action is taken against your account.

If you have opted in to receive promotional communications from bdbdee — including notifications about seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh — you may withdraw that consent at any time by contacting [email protected] or updating your notification preferences from within your account settings.

bdbdee does not sell, rent, or trade your personal data to third-party marketing companies or advertising networks under any circumstances. Your data may, however, be shared with the following categories of third party where strictly necessary to operate the platform and comply with applicable obligations:

• Payment Service Providers: Transaction data is shared with payment gateways including bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard solely for the purpose of processing deposits and withdrawals. Each provider operates under its own data processing terms, which we encourage you to review independently.
• Identity Verification Partners: During the KYC process, identity document data may be passed to a regulated third-party verification service provider. These providers are contractually bound to use your data only for the purpose of identity verification and to delete it once the verification process is complete.
• Game Content Providers: When you play titles from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your session data (e.g., bet amounts, game outcomes, session duration) is shared with the relevant studio to facilitate fair game delivery. Studios do not receive your name, payment details, or identity documents.
• Regulatory and Law Enforcement Authorities: Where required by applicable law or a valid legal order, bdbdee will disclose personal data to relevant authorities. We will notify you of any such disclosure to the extent permitted by law and where doing so would not compromise an investigation.
• Internal Group Entities: Personal data may be shared with affiliated companies within the bdbdee group where necessary for operational, compliance, or administrative purposes, subject to the same data protection standards set out in this policy.

bdbdee uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to gather aggregated analytics about how players navigate the site. The following categories of cookie are in use on bdbdee.net:

bdbdee does not deploy third-party advertising or retargeting cookies. No cookie data from bdbdee.net is passed to social media platforms or external advertising exchanges.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your bdbdee account and accessing real-money gaming services. Instructions for managing cookies in the most widely used browsers are available from the browser developers' support pages.

bdbdee retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general framework:

• Account and Identity Data: Retained for the lifetime of the account and for a minimum of five years following permanent account closure, in order to meet anti-money-laundering record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and wagering records are retained for a minimum of five years from the date of the transaction. This supports audit trails, dispute resolution, and regulatory compliance.
• KYC Documents: Identity documents submitted during the verification process are retained for the same minimum five-year period following account closure. Documents are stored in encrypted form with access restricted to authorised compliance personnel.
• Support Communications: Records of support interactions are retained for a minimum of two years from the date of the last communication in the relevant thread.
• Analytics Data: Aggregated, anonymised analytics data may be retained for up to three years for the purpose of platform development and historical trend analysis. Anonymised data cannot be re-identified and is therefore not subject to the same deletion obligations as personal data.

Player data is stored on servers located in secure data centre facilities. Where data is transferred to or accessed by service providers in other jurisdictions, bdbdee ensures that appropriate contractual safeguards are in place to maintain the same level of protection as would apply under internationally recognised privacy standards.

Upon the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised using industry-standard data erasure methods. Deletion requests submitted by players will be assessed against applicable retention obligations; where a legal obligation to retain data exists, the deletion may be deferred until that obligation has been satisfied.

As a bdbdee player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 working days and provide a full response within 14 working days.

• Right of Access: You may request a copy of all personal data held by bdbdee in relation to your account. We will provide this in a clear, structured format.
• Right to Rectification: If any personal data held by bdbdee is inaccurate or incomplete, you have the right to request that it be corrected. Where the correction affects your identity verification status, additional documentation may be required.
• Right to Erasure: You may request the deletion of your personal data. Where bdbdee is subject to a legal obligation to retain the data — for example, AML record-keeping requirements — erasure will be deferred until that obligation has been fulfilled.
• Right to Restriction of Processing: In certain circumstances, you may request that bdbdee restrict the processing of your data while a dispute or investigation is being resolved.
• Right to Data Portability: Where technically feasible, you may request that your personal data be provided to you in a machine-readable format for transfer to another service provider.
• Right to Object: Where bdbdee processes your data on the basis of legitimate interest — for example, for platform analytics or fraud monitoring — you may object to that processing. bdbdee will assess each objection on its merits and cease processing where no compelling legitimate grounds exist.
• Right to Withdraw Consent: Where processing is based on your consent — for example, for promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bdbdee takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security: All data in transit between your browser and bdbdee's servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Data Encryption at Rest: Sensitive personal data — including identity documents and financial records — is encrypted at rest using AES-256 encryption. Encryption keys are stored separately from the encrypted data and are subject to regular rotation.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Internal staff access is governed by role-based access controls and is subject to multi-factor authentication. Access logs are maintained and reviewed regularly.
• Intrusion Detection and Monitoring: bdbdee operates real-time intrusion detection and threat-monitoring systems. Anomalous access patterns are flagged automatically and reviewed by the security team within defined response time targets.
• Penetration Testing: The bdbdee platform undergoes regular independent security assessments, including penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a confirmed personal data breach that poses a risk to affected individuals, bdbdee will notify impacted players without undue delay and will take all necessary steps to contain and remediate the breach. Notifications will be sent to the email address registered on the affected account.

While bdbdee employs robust security measures, no system connected to the internet can be guaranteed to be completely free from risk. Players are encouraged to use a strong, unique password for their bdbdee account, enable any available two-factor authentication features, and report any suspicious activity to [email protected] immediately.

bdbdee reserves the right to update or amend this Privacy Policy at any time. All updates will be published on this page with a revised effective date. Where an amendment materially affects the way in which we collect, use, or share your personal data, we will notify registered players via the email address held on their account at least 14 days before the change takes effect.

Your continued use of the bdbdee platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any amendment, you should cease using the platform and submit an account closure request to [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how bdbdee handles your personal data. The current version is always available at bdbdee.net/privacy-policy and is identified by the effective date shown at the top of this page and in the hero section above.